How do I pause/cancel my subscription?
Once logged into your account, you will have the option to skip your next delivery. There is no limit to the number of months you can skip. Simply, select "Future Orders" under the "Subscriptions" tile. Then, click 'skip a month' under the month(s) that you would like to skip.
Alternatively, if you wish to cancel your subscription, simply select "Edit" under your upcoming delivery and select “Cancel” on the top right corner of your screen.
Can I change my next order date?
Absolutely! To change your next order date, first log in to your account here. Then, select “Edit” located under the "Subscriptions" tile. Scroll to the bottom of the page just under your vitamin list. Here you will see your "Delivery Schedule". Simply click the pencil icon to the right of your delivery schedule and select how often you would like to receive your order. Just make sure to click "Confirm" and you're all set.
How do I update my shipping and/or billing information?
First, log in to your account here. Next, click "Edit" under the "Subscriptions" tile to see your current shipping information. Simply scroll to the bottom of the page where you will see your current shipping address. To edit, click on the pencil icon to the right of your address, enter your updated address and select "Update Address".
To updating your billing address, login to your account. Then select "Edit" just under "Address Book". You can then update your billing address and click "Save".
When will my credit card be charged each month?
First, log in to your account here. Next, select "Future Orders" under the "Subscriptions" tile. Here you will see your next charge date.
You will also receive an email reminder a few days before your next charge date.
How do I reset my password?
To reset your password, navigate directly to the "Account" button located in the top navigation and click "Forgot your Password?". You will then need to submit your email address for further instructions on how to reset your password.
How often will my vitamins ship?
As part of your subscription, we will ship every 28 days, so you never have gaps in your supplement program.
How do I update my vitamin list?
From the My Account main page, select "Edit" just under the "Subscriptions" tile. Here you can update your vitamin list to your liking by adding or deleting any items. You can also update your assessment answers by retaking the assessment quiz. If we have any updated recommendation, you will see this in your vitamin list.
What is your return policy?
We want you to be happy with your nurish subscription! If for any reason you are not completely satisfied with your monthly pack, we’ll refund your order within 30 days of receiving it. Simply email us at firstname.lastname@example.org or call us at 888-2-nurish and we’ll take care of you.
How long will it take for my order to arrive?
It takes 2-3 days to process an order, plus additional days to ship. Please allow 5-7 business days for your order to arrive. You will also receive an email upon order processing and another email once the product has shipped.
How do I track my order?
Once your order ships, we’ll send you an email with tracking information.
Can I add additional vitamins to my order?
Absolutely! From your My Account page, navigate down to the "Subscriptions" section and click the "Edit" button. Then tap the "Add Product" link to add additional items to your next shipment. However, please note, all changes will need to be made 24 hours before your next bill date.
I still need help, what should I do?
Feel free to email us at email@example.com or call us at 888-2-nurish and we'll take care of you!