How do I pause/cancel my subscription?
First you will need to login to your account here. Once you’ve logged into your account, you will have the option to pause your upcoming orders. Simply, select "Edit" under the "Orders" tile. Then, click "Pause" on the top right corner of your screen. You will then be given the option to pause for 1, 2 or 3 months. Once you’ve made your selection, don’t forget to hit “Confirm”. Alternatively, if you wish to cancel your subscription, simply select “Cancel” instead of “Pause”.
Can I change my next order date?
Absolutely! To change your next order date, first log in to your account here. Then, select “View” located under the "Orders" tile. Here you will see your upcoming subscription order. You will also see options to edit, skip a month or pause. If you would like to skip your next order, simply select “Skip a Month”. You can also select “Pause” and you will be given the option to pause your subscription for 1, 2 or 3 months. Just make sure to click "Confirm" and you're all set. Alternatively, if you need your order shipped sooner than scheduled, simply email us at email@example.com or call us at 888-2-nurish (888-268-7474) and we’ll take care of you.
How do I update my shipping and/or billing information?
First, log in to your account here. Next, click "Edit" under the "Subscriptions" tile to see your current shipping information. Simply scroll to the bottom of the page where you will see your current shipping address. To edit, click on the pencil icon to the right of your address, enter your updated address and select "Update Address".
To updating your billing address, login to your account. Then select "Edit" just under "Address Book". You can then update your billing address and click "Save".
When will my credit card be charged each month?
First, log in to your account here. Next, select "Future Orders" under the "Subscriptions" tile. Here you will see your next charge date.
You will also receive an email reminder a few days before your next charge date.
How do I reset my password?
To reset your password, navigate directly to the "Account" button located in the top navigation and click "Forgot your Password?". You will then need to submit your email address for further instructions on how to reset your password.
How often will my vitamins ship?
As part of your subscription, we will ship every 28 days, so you never have gaps in your supplement program.
How do I update my vitamin list?
Updating your vitamin list is easy! First, sign into your account here and select "Edit" just under the "Orders" tile. Here you can update your vitamin list to your liking by adding or deleting any items. Don’t forget to hit “Save” when you’re all done!
You can also update your assessment answers by retaking the assessment quiz. To retake the quiz, navigate to the “Quizzes” tile and select “Start New Quiz”. If we have any updated recommendation, you will see this in your vitamin list.
What is your return policy?
We want you to be happy with your nurish subscription! If for any reason you are not completely satisfied with your monthly pack, we’ll refund your order within 30 days of receiving it. Simply email us at firstname.lastname@example.org or call us at 888-2-nurish and we’ll take care of you.
How long will it take for my order to arrive?
It takes 2-3 days to process an order, plus additional days to ship. Please allow 5-7 business days for your order to arrive. You will also receive an email upon order processing and another email once the product has shipped.
How do I track my order?
Once your order ships, we’ll send you an email with tracking information.
Can I add additional vitamins to my order?
Absolutely! From your My Account page, navigate down to the "Subscriptions" section and click the "Edit" button. Then tap the "Add Product" link to add additional items to your next shipment. However, please note, all changes will need to be made 24 hours before your next bill date.
My email address is not recognized when I try to login to my account. What now?
We’re so sorry to hear that you are having trouble logging into your account. Simply email us at email@example.com and we will take care of you!
Can I add a second subscription to my account?
Each subscription can only be linked to one customer. Unfortunately, if we were to add more than one customer to a single account, we would not able to personal each vitamin pack. Because of this, we ask that every individual sign up for a separate subscription
Can I add a prescription to my daily packs?
nurish by Nature Made® is a subscription service that creates personalized nutritional supplement packets using only Nature Made vitamins and supplements. We are not able to include any prescription medications in our monthly packs.
Are your vitamins USP certified?
Yes, our vitamins are USP certified. The only exception are our herbal supplements, which do not fall under this certification. However, we do adhere to regulations that require us to follow current good manufacturing practices (CGMP) for all herbal supplements.
Are your vitamins dairy free and gluten free?
Most of our products are dairy and gluten free. However, please keep in mind that it is advisable to check the ingredients list in the description before you order to verify that you have the most relevant information that applies to the product you want purchase, as formulas may change from time-to-time. Any nurish by Nature Made® product with an ingredient containing or derived from a major food allergen is clearly labeled to indicate the presence of the allergen.
Is your packaging recyclable?
All the shippers and cartons that we use are 100% recyclable, the same as any paper product. However, the packet used for each daily vitamin pack is typically not able to be recycled by most local waste facilities.
I still need help, what should I do?
Feel free to email us at firstname.lastname@example.org or call us at 888-2-nurish and we'll take care of you!